AAA Japanese Imports - JUNK engines

Reno, Nevada 1 comment

Sent me not one, but two total pieces of junk.They advertise and then talk to you on the phone about low mileage engines and their warranty.

They do NOT support either of those claims. I didn't even install either engine upon my own inpsection and my shop later confirmed it,,POS.......they refuse to refund my money in full and no doubt plan to re sell those engines. I am now I'm taking them to small claims court, and look forward to roasting them.

If anybody would care to join, you can contact me at grapecowboy@yahoo.com.They need to be put out of business.

Review about: Junk Engines.

Comments

Anonymous
#1000637

It seems some things never change.

Judgement that Dina Armstrong Hoover was included in, against previous company she was employed at, enjoining her from engaging in numerous unlawful acts.

https://www.texasattorneygeneral.gov/newspubs/releases/2007/102307asap_afj.pdf

Information regarding Dina Hoover's business names.

http://www.corporationwiki.com/Texas/Houston/dina-hoover/74584459.aspx

AAA Japanese Imports - Faulty engine CC Fraud

3 comments
Not resolved

Re : AAA Japanese Imports Faulty Engine // Credit Card Fraud

In January of 2012 I purchased an engine from AAA Japanese Imports. The agreed upon price as clearly revealed by emails (I have the email file revealing this ) was to be $695 including shipping , tax and core. The engine had a One year warranty.

The engine was received and my certified mechanic installed and tested it and noted a leak in the block (Cracked block)

I contacted AAA Japanese Imports numerous times . They delayed and delayed picking the engine up until June .

Engine was sent back and I waited some time and never heard another word nor received a replacement engine from AAA Japanese imports. I finally contacted BBB (which by the way is totally useless – they let the owner decide on their case ) to file a complaint and this is when I learned from AAA Japanese imports that they were not sending an engine back.

They would have actually let me sit for months longer waiting they didn’t even have the courtesy to contact me indicating that they were not sending a new engine !

A long discussion occurred on the BBB site with the owner of AAA Japanese Imports and the logic and lying that she utilized was alarming to say the least (See below)

Unfortunately because of AAA Japanese imports delay in picking up the engine my credit card company indicated that I was over the time limit to file a complaint (AAA Japasnese Imports knew exactly what they were doing).

I have filed complaints with NYS Attorney General and Texas Attorney General

The seller Dina from AAA Japanese imports committed credit card fraud. She charged my CC $995 when the agreed upon price was $695 yet no one seems interested in the fact that a crime was committed ie : Discover , NYS Attorney General and Texas Attorney General)

I did not realize she had overcharged my cc until such time that I realized I was not getting an engine or a refund.

IN my discussion on the BBB site she alleged that the engine block failed because the care was driven “many miles.” My mechanic has mileage records revealing the mileage when the car was taken in vs now – there was less than on mile put on the car when he tested the engine and the car is still there one year later .

However, even if the car was driven many miles (which it was not) the engine is suppose to have a one year warranty! The fact that she tried to use this argument tells you how dishonest the owner of AAA Japanese Imports is – How can you say your engines have a one year warranty and then say that the engine failed because it was driven too many miles ?

In summary :

1.) Sellers actions reveal poor intent with customer - there was no direct notification of any problems with the returned engine until such time that the buyer instituted a complaint.

2.) Buyers Mechanics recorded mileage refutes sellers statement that the car was driven "many miles"

3,) Buyers Mechanics pictures refute AAA Japanese Imports owner description of the engine and pump

4.) Total charge for the engine including shipping, tax and core charges was to be $695 as evidenced by retained emails yet the customers credit card was charged $995 - necessitating an investigation for credit card fraud

5.) Product was purchased with the assurance of a one year warranty

6.) Total damages due $995 + $505 mechanics fees = $1500

Review about: Bad Engine.

Comments

Anonymous
#1000635

It seems some things never change.

Judgement that Dina Armstrong Hoover was included in, against previous company she was employed at, enjoining her from engaging in numerous unlawful acts.

https://www.texasattorneygeneral.gov/newspubs/releases/2007/102307asap_afj.pdf

Information regarding Dina Hoover's business names.

http://www.corporationwiki.com/Texas/Houston/dina-hoover/74584459.aspx

Anonymous
#624879

i was intereseted in buying an engine from aaa.i asked for a quote and they havent provided one, that made me alert.

I see today that they no longer have the bbb accreditation.Thank you for your post I definately dont want to be a victim.

Anonymous
to eager #991579

You have made a wise decision also be careful there is someone selling on ebay - they test the engine in the car ??

so then they pull the engine out of the car so you can now put that engine in another car ???? That doesnt make sense to me and if you are thinking of getting a rebuilt or remanufactured stay away form Barnettes in Chesapeake Virgina. Thier engine busted in 15 miles I am out $5000 and received absolutely nothing not even my original engine

AAA japanese imports- will not refund our money

Ocala, Florida 3 comments
Not resolved

I work for a mechanic shop, I am the service writer/ parts person.I purchased a motor from this company they said it would be here in three days they charged my card so I called to get a tracking number.

Dina the owner said she would get one and e mail it to me. Several days later still no tracking number, she told me again she would e mail it right away. When I didn't get it by lunch time I tried to call her again and someone in her office said she was in a meeting that she would call me back. She never did I then began calling asking for a refund no tracking number I wanted a refund.

She told me we would just have to send the motor back to get a refund. I then called Southeastern frieght they told me nothing had been shipped to us from them without a tracking number they look it up by address. I then waited until the next day and called southeastern frieght again they said it had been shipped but it was after I told her I wanted a refund the day prior she shipped it out that night. They told me shipping would be free when SEF brought the motor over a week after my card was charged and almost two weeks since I ordered it they wanted 200 dollars.

When the motor got here it was damaged it looked like someone had dropped it so we sent it back and since we had so many problems with the owner we didn't want to trust the motor would be good anyway or that she would stand by any warranty. Now it has been 3 weeks and she told me she returned the money to the card but we have not recieved any refund.

She was extremely rude everytime I talked to her and they have no problem charging you money but good luck getting back.DO NOT DEAL WITH THIS COMPANY SHE WILL RIP YOU OFF FOR EVERY PENNY SHE CAN.

Review about: Ford Engine.

Comments

Anonymous
#991436

It seems some things never change.

Judgement that Dina Armstrong Hoover was included in, against previous company she was employed at, enjoining her from engaging in numerous unlawful acts.

https://www.texasattorneygeneral.gov/newspubs/releases/2007/102307asap_afj.pdf

Information regarding Dina Hoover's business names.

http://www.corporationwiki.com/Texas/Houston/dina-hoover/74584459.aspx

Anonymous
#574116

Hello.I am about to report them to the FBI and bring a lawsuit.

We have people already and would like to put you in as well.If you would like to be included, please email me at cskim2434@gmail.com

Anonymous
#540620

If you bought your engine through a Visa or Mastercard you should try and issue a charge back against the company. You are not guaranteed to get your money back, but you have a good chance, and if enough consumers do this the company will eventually be reviewed legally and hopefully shut down!

AAA Japanese Imports - SOLD ME WRONG ENGINE,AND IT WAS DEFECTIVE

Show Low, Arizona 1 comment

This co.does NOT stand behind their warrenty, very rude, and unethical.

I ordered a engine for a 96 S10 pickup, rear wheel drive. Recieved an engine out of a cavalier, fwd, 97. I could have made this motor work, but I could not get it to turn over. Called the co.

was told It couldn,t be,cause they turn the motor over 24 times, for their leak down test. Well they did not test this engine, because it was froze up so I guess that could be a LIE. I sprayed oil in the cylinders and let it set over night, the next day, with a lot of force I finaly got it to turn. I installed the flywheel on the engine, and hooked up the starter, and did a compression test.

I was told this engine had 53 thousand miles on it. Well the compression test show 50 pounds #1 cyl. 75lbs #2 cyl 85 lbs on number 3 and 4. The book calls for 130 lbs, and so I thought 100 lbs on a motor with 53 thousand miles, should be about right.

So all of this tells me, that the engine has a lot more miles than advertised, could this be another LIE. This co is all about getting your money, and sending you whatever they have on the shelf, they do not test anything. They steam it off and paint it, and good luck to you, because you will not get a tested engine or trans. I firmly believe this, after talking with these people on the phone.

When I told the owner person,that the engine wouldn't turn over, her words were "OH WHAT AM I MISSING" what does this mean. She then blamed the shipping co. It did have some shipping damage, but nothing serious. This co.

will not work with you at all. The owner person, knows full well that she is in the wrong, that is why they hang up on you, and treat you like your a fool, which I guess I was, because I did buy from them.

Just telling you, if you are thinking of buying from this co.do so at your own risk, because if you don't get lucky and get a good part, then you will be screwed.

Review about: Chevrolet Engine.

Comments

Anonymous
#991439

It seems some things never change.

Judgement that Dina Armstrong Hoover was included in, against previous company she was employed at, enjoining her from engaging in numerous unlawful acts.

https://www.texasattorneygeneral.gov/newspubs/releases/2007/102307asap_afj.pdf

Information regarding Dina Hoover's business names.

http://www.corporationwiki.com/Texas/Houston/dina-hoover/74584459.aspx

Don't trust AAA Japanese Imports

Cicero, Illinois 6 comments
Not resolved

Bought a transmission that had a 6 month warrantee; it failed in month seven.The lady at AAA told me she'd give me a discount on another trnsmission.

I called 4 times in 2 days and she said she was still looking and was upset because I called when she was busy! I informed her that I called back because they had not returned any of my other calls. She said to me, "How about this?

We don't have a replacement for your car because you could not wait until we called you back....Thank you, goodbye!" That's the type of service you can expect from AAA Japanese Imports in Texas....

Review about: Mercedes Transmission.

Comments

Anonymous
#991441

It seems some things never change.

Judgement that Dina Armstrong Hoover was included in, against previous company she was employed at, enjoining her from engaging in numerous unlawful acts.

https://www.texasattorneygeneral.gov/newspubs/releases/2007/102307asap_afj.pdf

Information regarding Dina Hoover's business names.

http://www.corporationwiki.com/Texas/Houston/dina-hoover/74584459.aspx

Anonymous
#574118

I am in contact with Janel's people and we are pursuing this matter further. We would like to include your complaint. If you would like to be included in our complaint with FBI and a lawsuit, please email me at cskim2434@gmail.com.

Anonymous
#574038

I bought an engine from AAA Japanese Imports and they overcharged my credit card and tried to charge an additional delivery fee, when it was to be included in the price.They were trying to get away with overcharging me by $350.

I called my credit card company an they told me I don't have to pay. I also didn't accept any delivery.

I will be calling Janel to discuss further on how to file a claim with FBI.They are crooks and need to go to jail.

Anonymous
#544087

I have contacted the FBI I have a claim in with them they told me the more complaints the better. If you are interested in filing a complaint also against AAA contact me. 352-383-8838

Anonymous
#544086

We have contacted the FBI we have a case started with them if we can get enough people to file a complaint we can put this lady out of business. Contact me if you are interested 352-383-8838

Anonymous
#540621

If you bought your transmission hrough Visa or Mastercard you should try and issue a charge back against the company. You are not guaranteed to get your money back, but you have a good chance, and if enough consumers do this the company will eventually be reviewed legally and hopefully shut down!

View more comments

AAA Japanese Imports - AAA Japaneese Imports - Unethical

Washington, District Of Columbia 5 comments
Not resolved

Purchased transmission Jan 2012.Was told shipping was free on 1st purchase, they billed me anyway, when contacted said they would credit us.

They never did.

Had transmission installed by ASE certified mechanic. Transmission was bad. Had to pay to have it removed and sent back. When they got it they said the transmission was fine.

How did they know? VISUAL inspection! They don't test these things! They never installed it in a car.

They claimed our mechanic did it wrong. Refused to refund at 1st, then tried to charge us 20% restocking fee in addition to shipping charges.

Now they have their transmission back and have not refunded us one penny of what we have paid them.They keep telling us the will give us a credit but it never appears...

Review about: Honda Transmission.

Comments

Anonymous
#991442

It seems some things never change.

Judgement that Dina Armstrong Hoover was included in, against previous company she was employed at, enjoining her from engaging in numerous unlawful acts.

https://www.texasattorneygeneral.gov/newspubs/releases/2007/102307asap_afj.pdf

Information regarding Dina Hoover's business names.

http://www.corporationwiki.com/Texas/Houston/dina-hoover/74584459.aspx

Anonymous
#544089

We have put a complaint in with the FBI if we can get enough other complaints we can put this lady out of business. Contact me if interested 352-383-8838

Anonymous
#543630

I AM GOING THROUGH THE SAME THING WITH THIS COMPANY.I CONTACTED MY LOCAL PD THE HOUSTON PD I ALSO FILED A CLAIM WITH THE FBI FOR ONLINE COMPUTER CRIMES.

I HAVE FILED A COMPLAINT WITH THE BBB. ALL THAT AND I STILL DON'T HAVE MY $1595.00 BACK AND NOW WHEN I CALL HER SHE SAYS I AM NOT ALLOWED TO TALK TO YOU QUIT HARASSING ME AND HANGS UP THE PHONE. SHE HAS BEEN TELLING US FOR 2 WEEKS WE SHOULD SEE THE REFUND SOON AND NEVER SEE IT. I CALL THIS LADY EVERYDAY ANYWAY AND TELL HER TO REFUND OUR MONEY.

I AM GOING TO PERSUE THIS TO THE FULL EXTENT.I WANT THAT BUSINESS SHUT DOWN.

Anonymous
#540622

If you bought your transmission through Visa or Mastercard you should try and issue a charge back against the company. You are not guaranteed to get your money back, but you have a good chance, and if enough consumers do this the company will eventually be reviewed legally and hopefully shut down!

Anonymous
#443914

You need to put pressure on them.Start with complaint places like ripoffreport.com the BBB and the attorney general.

Contact your credit card company.Don't let them get away with it!

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AAA Japanese Imports - Junk Engines

Rockford, Illinois 6 comments
Not resolved

A customer of mine bought an engine from AAA Japanese Imports and had me (Autohaus, Inc.) install it.When the engine was received, it was beat up and and appeared to have way more miles on it than they claimed.

I installed the engine and when I tried to start it, the whole engine grenaded. I called them and the lady (Dana) said she wanted to make things right and I was to rebuild the engine. Then they would reimburse me for my time and parts. I repaired the engine and faxed them a very reasonable bill (nearly 1/3 of my normal rate).

After weeks of calling them and waiting to here back. They told me the best they could do is a $400 store credit towards another junk engine.

I will never do business with AAA Japanese Imports again and hope you don't either.What good is an excellent warranty if they don't stand behind it!?

Review about: Audi Engine.

Comments

Anonymous
#991444

It seems some things never change.

Judgement that Dina Armstrong Hoover was included in, against previous company she was employed at, enjoining her from engaging in numerous unlawful acts.

https://www.texasattorneygeneral.gov/newspubs/releases/2007/102307asap_afj.pdf

Information regarding Dina Hoover's business names.

http://www.corporationwiki.com/Texas/Houston/dina-hoover/74584459.aspx

Anonymous
#544090

We have put a complaint in with the FBI if we can get enough other complaints we can put this lady out of business. Contact me if interested 352-383-8838

Anonymous
#543632

THAT LADY CAN SAY WHAT SHE WANTS SHE KNOWS SHES TRYING TO RIP PEOPLE OFF.THEY DO SEND YOU JUNK WE JUST GOT LUCKY THEY DAMAGED THE PACKAGE WHILE SHIPPING AND WE RETURNED IT BUT WE ARE STILL FIGHTING TO GET OUR MONEY REFUNDED.

WHATEVER HELPS HER SLEEP AT NIGHT, SHE KNOWS SHES WRONG AND I HOPE WE CAN PUT HER OUT OF BUSINESS.I HAVE FILED COMPLAINTS WITH THE HOUSTON PD THE LOCAL PD AND THE FBI ONLINE CRIMES.I ALSO PUT IN A COMPLAINT TO THE BBB.

Anonymous
#540623

If you bought your engine through Visa or Mastercard you should try and issue a charge back against the company. You are not guaranteed to get your money back, but you have a good chance, and if enough consumers do this the company will eventually be reviewed legally and hopefully shut down!

Anonymous
#514429

SAME PROBLEM ABSOLUTELY BOGUS COMPANY

ENGINE BLOCK WAS CRACKED HAD TO PAY MECHANIC DOUBLE

STAY AWAY STAY AWAY

Anonymous
#384194

Sir per the letter you sent to our office the engine you installed and timed jumped time and bent the valves.No company would warranty that.

I tried my best to help you in good faith regardless of the fact you clearly voided the warranty. I am the only company that would even offer to help in a situation like that.

We can not be responsible for miss installation although I still tried to assita you in good faith.I am sorry if you felt it was not enough.

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AAA Japanese Imports - Horrible Customer Service

Medfield, Massachusetts 18 comments

The Lady Dina Hoover that runs this Company needs to be fired immediately.Do not ever buy from AAA Japanese Imports if you want to have a smooth transaction.

This company needs to be out of business. Not only are they rude, but they do not honor the so called 1 year warranty or 100% money back guarantee. I have had the worst experience of my life dealing with these people and the lady Dina Hoover who is listed as the general manager would not transfer me to a higher authority within the Company.

She was rude and someone needs to fire her immediately.She is making this company look really bad.

Review about: Horrible Customer Service.

Comments

Anonymous
#991445

It seems some things never change.

Judgement that Dina Armstrong Hoover was included in, against previous company she was employed at, enjoining her from engaging in numerous unlawful acts.

https://www.texasattorneygeneral.gov/newspubs/releases/2007/102307asap_afj.pdf

Information regarding Dina Hoover's business names.

http://www.corporationwiki.com/Texas/Houston/dina-hoover/74584459.aspx

Anonymous
#544092

We have put a complaint in with the FBI if we can get enough other complaints we can put this lady out of business. Contact me if interested 352-383-8838

Anonymous
#544091

We have put a complaint in with the FBI if we can get enough other complaints we can put this lady out of business. Contact me if interested 352-383-8838

Anonymous
#543636

DINA HOOVER I THINK IS THE OWNER OF AAA.I HAVE FILED COMPLAINTS WITH THE BBB THE HOUSTON PD MY LOCAL PD AND THE FBI (ONLINE CRIMES).

SHE NEEDS TO BE PUT OUT OF BUSINESS.THE MORE PEOPLE FILE COMPLAINTS THE FASTER THAT WILL HAPPEN!

Anonymous
#540627

If you bought your engine through Visa or Mastercard you should try and issue a charge back against the company. You are not guaranteed to get your money back, but you have a good chance, and if enough consumers do this the company will eventually be reviewed legally and hopefully shut down!

Anonymous
#491469

You need to go to every blog especially ripoffreport.com the bbb and anyone else. try the states attorney general. they kick butt for abused people.

Mrsupra
#489946

Is there any way to let others know how bad this aaa imports is

Im so mad that I think I call the news and tell them how horrible this

Dina hoover is with costumers I only wonder if the owner

Knows about all this bad service

Mrsupra
#489938

:( this aaa company suck I have the bigest bad moments of my life

Becouse of this company and this bith dina hoover

Anonymous
#442828

Well you guys I have read all the post about this company.I am having the same problem.

Bought an engine for $1000 with 1 year warranty. They promise that it has only 38,000 miles on it. I have had 2 certified mechanics look over this motor and both say that it has way more wear than told obviously has more miles. This Dina woman is not a mechanic has no idea what she is talking about.

Sat there and lied about everything I said was wrong with it as if she knew.

I will send it back get my money back and NEVER deal with such an awful company or WOMAN again.She is so rude, I wish I could see her face to face just to lie to her like she has all of us.

Anonymous
#441609

Go to ripoff report.com don't let them get away with it!!!

Anonymous
#441535

Also, all of you need to report them to the BBB, WHICH THEY ARE NOT MEMBERS OF, as their website indicates. They are certainly going to hear from me!

Anonymous
#441532

Oh and also...make sure you pass along to all your friends and contacts on facebook, twitter, email and any other forum you have. This company sucks!

Anonymous
#441529

Horrible customer service...shotty products...avoid a headache and I have words for Dina Hoover but they cannot be said on here.She needs to be scrubbing toilets somewhere.

She is the rudest person I have ever dealt with in my life.

How on earth does she keep a job?:(

Anonymous
#419286

Would you buy anything from a business that say this on they're web site:

"Mileage always seems to be the number one question asked by customers, but the fact of the matter is, the mileage says little about the actual condition of a used engine or used transmission.It’s not the mileage that determines the condition of used engine or used transmission."

I would say that these people obviously don't know what they're talking about.

Maybe they haven't heard of Kelly Blue Book, where mileage seems to play a huge role on the value of a vehicle.Who are they trying to kid

Anonymous
#412369

Hey Do you know these people are ASAP MOTORS who were shut down by Texas secretary of state. The have been changing their Company name.

Anonymous
#381294

As a consumer when you read this personal attack you must be smart enough to realize that this is the competion bashing someone.As there is no mention of any issue or problem with any product .

and then there is the clear comment about women washing dishes clearly a man bashing the competion.

I bought my engine from this company before I read this, I have had no issues my car runs great!but after reading this felt that this was nothing more then a person attack from the competion.

Anonymous
to Competion bashing #707999

Consider yourself lucky!These are not competition bashing!!!

We bought a motor 2.0 and it ran for 10 minutes. Dina Hoover has not even tried to help us and YES very rude! We have been going around and around with her for 3 months!!!

We are a shop and not in any way in competition with this snake!!!!!!!!!!There, I hope that was enough information to give out!

Anonymous
#369593

Go to the Secretary of State for Texas.look up the corp and it will list the owner.

Then you can try to contact him directly. I am not a chauvinist but a woman has no place acting like this and selling you a motor. They don't work on cars and have no idea what makes an engine work. Sure anyone can read a book but no way can she "understand" all about a motor.

Money is way to hard to get with Obama running this country.

Now this Dina Hoover needs to be at home washing dishes or somebody's secretary.Just make sure she reads a book on how to help people first!

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AAA Japanese Imports, Inc.

Doylestown, Pennsylvania 10 comments
Not resolved

Bought replacement engine with a year warranty after being "thoroughly tested"and was quoted a three day delivery time.2.5 weeks later it finally showed up.

Inspection found a rocker arm support unattached when removed the valve cover. Spent $650 replacing seals by a certified master Toyota Tech to find out the crank is bent and destroyed the front seal replaced yesterday. Now getting the run around from the company about the replacement of this engine.

Could have had the old engine completely rebuilt by a master tech would have been cheaper than what I have already spent dealing with this company.Fair warning to all!

Review about: Engine Replacement.

Comments

Anonymous
#991446

It seems some things never change.

Judgement that Dina Armstrong Hoover was included in, against previous company she was employed at, enjoining her from engaging in numerous unlawful acts.

https://www.texasattorneygeneral.gov/newspubs/releases/2007/102307asap_afj.pdf

Information regarding Dina Hoover's business names.

http://www.corporationwiki.com/Texas/Houston/dina-hoover/74584459.aspx

Anonymous
#544111

We have put a complaint in with the FBI if we can get enough other complaints we can put this lady out of business. Contact me if interested 352-383-8838

clicker78
#399263

I am happy it went well for you.I wish I had your experience.

This is a forum for people that have had a bad experience.

I am one of those people and this is my way of helping others.Thanks for the comment.

Anonymous
#398506

I had no issues with this company.Maybe YOU are the problem.

You sound like a whiner.:grin

clicker78
#394739

I sent the motor back, they sent the price of the engine back.They said that they would send the shipping, 3 calls, no shipping fees.

They made it apparently clear that they did not stand behind everything on thier website. I could post the correspondence if anyone questions my reasonability. No money was refunded for the seals on the engine. $650.

Good luck to anyone who uses this company.

Ask if your engine has been tested as the website claims, and try to write a comment with the BBB.Like I said, "Good Luck"

Anonymous
#378135

I have had nothing but great experiences with them. They seem to be really helpful. If you have a problem with them, you should just call and be reasonable.

Anonymous
#369587

All it takes is some bad press. Consumer wins!!!

Anonymous
#368750

Oh they gave me my money back when they could not resolve my issues.

Anonymous
#361336

A bent crank would have your car shaking but not blow out the seals . also when your mechanic replaced the valve cover seal did he not see the rocker arm was loose? No used engine is perfect but I am sure they will either take care of it or refund you

Anonymous
#348297

Go to the BBB.They will help you.

Get all your documents.Do a credit card chargeback FIGHT!!!!!!!

View more comments

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